33pk Privacy Policy

1 Definitions and Scope

In this policy, "you" or "user" refers to any person using the 33pk platform, including both registered members and guest browsers. "Platform" refers to 33pk's website, mobile version, and related services.

This privacy policy applies in the following situations:

• When visiting the website or creating an account
• When playing games or participating in betting activities
• When carrying out financial transactions (deposits and withdrawals)
• When contacting the customer support team
• When receiving promotional offers or bonuses

2 What Information We Collect

33pk collects two types of information — information provided directly by you and information collected automatically.

2.1 User-Provided Information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form — never visible in plain text)
• Payment-related information: bKash, Nagad, Rocket, or Upay mobile banking numbers
• Identity documents or other verification documents (as part of the KYC process)
• Messages or attachments sent to customer support

2.2 Automatically Collected Information:

• IP address and device type
• Browser version and operating system
• Pages visited on the platform and session duration
• Information obtained from cookies and similar tracking technologies
• Gaming activity and betting history

3 Purpose of Data Use

33pk uses collected information only for the following legitimate purposes:

• Account Management: To handle registration, verify logins, and ensure account security.
• Payment Processing: To carry out deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Age Verification: To ensure only users aged 21 or above can use the platform.
• Customer Support: To provide assistance via 24/7 Bengali live chat and email.
• Promotions and Bonuses: To send personalized offers and promotional information (if you have given consent).
• Fraud Prevention: To prevent unauthorized access, cheating, and money laundering.
• Responsible Gaming: To identify patterns of excessive gaming and provide support to users.
• Platform Improvement: For technical analysis to enhance the user experience.

4 Cookie Policy

The 33pk website uses cookies. Cookies are small data files stored in your browser that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences (such as language or game settings).
• Analytics Cookies: To monitor and improve platform usage — you can opt out of these.

You can control cookies by changing your browser settings. However, disabling some cookies may limit certain platform features.

5 Sharing Information with Third Parties

33pk never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited cases:

• Payment Processors: Only the information necessary to complete transactions with bKash, Nagad, Rocket, and Upay.
• Game Providers: With providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe to deliver gaming services.
• Legal Obligations: To authorities in response to court orders or legal investigations.
• Fraud Prevention: With relevant service agencies to identify suspicious activity.

6 Data Security Methods

33pk uses industry-standard technology and practices to protect your information:

• SSL Encryption: All data transmissions are encrypted using SSL/TLS technology.
• Password Hashing: Your password is stored using a strong encryption algorithm.
• Secure Servers: Data is stored in protected data centers with unauthorized access strictly prohibited.
• Access Controls: Only authorized staff have access to the information they need.
• Regular Security Audits: Systems are reviewed regularly to identify vulnerabilities.
• Two-Factor Authentication: The option to add an extra layer of security to your account.

Please note that no method on the internet is 100% secure. If a security breach occurs, 33pk will notify you promptly and take the necessary steps.

7 Data Retention Period

33pk retains your information for as long as your account remains active. Even after account closure, some information may be kept for a defined period for the following reasons:

• To meet legal or regulatory obligations
• For dispute resolution or claims processing
• For investigation of fraud and illegal activity
• To comply with anti-money laundering (AML) policy

Once the defined period has passed, data is securely deleted or anonymized.

8 Your Rights

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances.
• Objection to Processing: The right to object to your information being used for marketing or profiling purposes.
• Withdrawal of Consent: The right to withdraw consent for promotional communications at any time.
• Data Portability: The right to request your information in a structured format.

To exercise these rights, contact us. We will respond to your request within a reasonable time. However, some information may not be possible to delete for legal or security reasons.

9 Protection of Minors' Information

The 33pk platform is for users aged 21 and above only. We do not knowingly collect any information from anyone under the age of 21.

Age verification is mandatory during the registration process. If we become aware that a minor has registered on the platform, the relevant account and all associated information will be deleted immediately. Any parent or guardian with concerns about this should contact us.

10 International Data Transfers

33pk is primarily a Bangladesh-focused platform. However, our technology infrastructure and game providers' servers may be located in various countries. In such cases, data transfers are carried out through the following security measures:

• Data transfer via encrypted channels
• Confidentiality agreements with third parties
• Only the minimum necessary information is shared
• Compliance with international security standards

11 Your Responsibilities for Account Security

You also have some responsibilities in keeping your account secure:

• Use a strong and unique password (a combination of letters, numbers, and special characters).
• Do not share your login details (ID and password) with anyone.
• Report any suspicious activity or unauthorized login to us immediately.
• Always log out after using a public or shared device.
• Stay alert to phishing emails or suspicious links.

12 Changes to the Policy

33pk may revise this privacy policy as needed. When significant changes are made, we will:

• Update the date on this page
• Notify registered users by email or through the platform
• Obtain consent again where applicable

If you continue using the platform after changes are made, you are considered to have accepted the updated policy. We therefore recommend visiting this page regularly.